top of page




Your personal information:
When you visit Simon-Hartman London Ltd we collect personal information about you depending on how you interact with the website, sign up for an account or our email marketing, contact us with an enquiry or complaint and whether or not you make a purchase with us. 


The types of information we may collect include:
Name, email address, postal address, telephone number, date of birth, measurements, whether you are male or female, purchase information such as credit card details and product preferences. We would like to reassure you that all online transactions are completely secure because all credit and debit card details that you send to us are encrypted and sent across a secure connection.


We use this information to process and fulfil your order. Information of this nature will only ever be used for marketing purposes if you have previously given us your consent to do so.

Where a password is required to access certain areas of our website including logging on to your account, you are responsible for keeping your password secure and confidential. Please do not share or disclose your password to any other person.


How we collect information:
When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

Reasons for collecting personal data:
1.    To provide and operate the Services;
2.    To provide our Users with ongoing customer assistance and technical support;
3.    To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;
4.    To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 
5.    To comply with any applicable laws and regulations. is hosted on the platform.

How we store, use, share and disclose site visitors' personal information: provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through’s data storage, databases and the general applications. They store your data on secure servers behind a firewall. 

All direct payment gateways offered by and used by Simon-Hartman London Ltd adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.


If you have previously given us consent to do so, from time to time we will send you marketing messages by email in order to keep you up to date on all the latest offers, promotions, sales and latest designs at Simon-Hartman London Ltd.

You can, of course, opt out of all marketing communications at any point should you wish to do so. All our email marketing messages include an unsubscribe option which is clearly marked at the bottom of each page. 

Or you can also contact our customer services team and request to unsubscribe. Customer services can be contacted via

Once you have unsubscribed from marketing communications you will no longer receive any further marketing messages from us. If contacting us via email with an unsubscribe request, please be aware that it may take a few days for the request to be processed depending on how busy we are. You may, therefore, receive a marketing message from us whilst your request is being processed. If you have opted out of receiving marketing messages, you will still receive direct email notifications from us regarding service. This will include order and costume collection updates or any communications around the status of your order.

Retention of Personal Information:
We only keep your personal information for as long as necessary for the purposes we collected it, or as otherwise required by law. 

You have the right to be informed about any personal information we hold on you and how it is being used. You also have the right to access the personal information we hold about you and to request the correction of incorrect personal information in your account.
You have the right to request that we delete any data we hold on you.

You have the right to stop receiving any marketing messages from us and this can be done by sending a request to our customer services team via

If you wish to exercise any of these rights, make a complaint or have any questions regarding our privacy policy, please contact our customer services representatives via

Sharing Your Information:
We do not and would never sell any of your personal information to any third party. This includes personal information we hold on you such as name, address, email address or credit card information. Your trust is incredibly important to us and as a trusted seller this is a top priority for us.

Privacy policy updates:
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

Contacting Us:
If for any reason you need to contact us about any elements on this page or for any general enquiries please do not hesitate to get in touch via

We are happy to respond to any questions or concerns you may have about your privacy or the data we hold on you.

bottom of page